Frequently Asked Questions
Everything you need to know about bringing Ocoza into your home.
How long does shipping take for furniture and home decor?
Standard shipping typically takes 5-7 business days. For larger furniture items requiring freight delivery, please allow 10-14 business days for your order to arrive.
What is Ocoza's return policy?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale decor pieces are non-returnable.
Are your textile products sustainably sourced?
Yes, Ocoza is committed to sustainability. Our linens and cotton goods are OEKO-TEX certified, ensuring they are free from harmful chemicals and produced under ethical conditions.
Do you offer assembly services for large furniture?
We offer White Glove Delivery for an additional fee, which includes room-of-choice placement, full assembly, and removal of all packaging materials.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment plans through Klarna and Afterpay to help you budget for your home transformation.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number. You can also monitor your delivery status directly through the 'Order History' section of your Ocoza account.