Returns & Exchanges

At Ocoza, we want you to love your home as much as we do, which is why we offer a 30-day return policy for most items in their original condition. If your new decor or furniture doesn't perfectly fit your space, our streamlined process makes returns and exchanges simple and stress-free.

Return Process

• 1.
  Initiate Your Request

  Log into your Ocoza account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Package with Care

  Place the items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at any authorized carrier location or schedule a home pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.